Shipping policy
1. Order Processing:
Orders placed on 3DGalaxy's website are processed within [2] business days from the date of purchase. Please note that processing times may vary during peak seasons or due to unforeseen circumstances.
2. Shipping Methods:
Shipping is applicable according to weigt of product if amount is less than 3500rs.
Shipping is free on all purchases above 3500rs.
3DGalaxy offers the following shipping methods:
- Standard Shipping: 5-7 Days
- Expedited Shipping: 1-2 Days
- International Shipping: 15-25 Days
3. Shipping Locations:
3DGalaxy currently ships to addresses within INDIA. If you are located outside these regions and wish to place an order, please contact our customer service team to discuss possible arrangements.
4. Order Tracking:
Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your package through our website or the designated carrier's tracking system.
5. Customs and Duties:
For international orders, customers are responsible for any customs duties, taxes, or fees imposed by the destination country. 3DGalaxy is not responsible for delays or additional charges incurred due to customs processes.
6. Delivery Timeframe:
Delivery times are estimates and may vary based on factors such as shipping destination, customs processing, and carrier delays. 3DGalaxy is not liable for any delays caused by unforeseen circumstances or events beyond our control.
7. Address Accuracy:
Customers are responsible for providing accurate shipping information. 3DGalaxy is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Please double-check your shipping details before completing your purchase.
8. Shipping Delays:
While we strive to meet estimated delivery times, 3DGalaxy is not responsible for delays caused by natural disasters, inclement weather, customs clearance, or other unforeseen events. We will make every effort to keep customers informed of any significant delays.
9. Returns and Refunds:
For information regarding returns and refunds, please refer to our [Return Policy].
10. Contact Information:
If you have any questions or concerns regarding your order or our shipping policy, please contact our customer service team at galaxy.3d@hotmail.com.
3DGalaxy reserves the right to update or modify this shipping policy at any time without prior notice. Please check our website for the most current information.